RETURN POLICY

Items purchased from this website may be returned within 14 days for full refund provided items are unused, in the same condition as received and with all boxes and manufacture guarantees if included in your shipment.

Special orders, sized rings, and custom work IS NOT REFUNDABLE. 

We recommend that you send any returns insured for the full purchase amount. Once we have inspected the return we will refund your purchase price or contact you regarding discrepancy.

TERMS OF SERVICE

We will ship your items within 48 hours of receipt Monday - Friday. Please note shipment may be delayed, we are a brick and mortar store and subject to closing on Holidays and inclement weather.

We will only ship items to an address that is registered to your credit card. This is for anti-fraud prevention.

In the unlikely event that we are sold out of an item we will notify you and provide a full refund.

Special orders, sized rings, and custom work IS NOT REFUNDABLE.

PRIVACY POLICY

We will not share your info unless to provide a service that you requested. Or as ordered by law enforcement/court.

We do not sell or customers info to marketers.

IMPORTANT

All information on this website is deemed to be reliable but not guaranteed.

We reserve the right to make changes as we see fit and as needed to correct mistakes.

If the information we provide about an item is incorrect or the item is not available we will refund purchase price and shipping cost if any. You agree that no other adjustments will be made unless you and Robert Laurence Jewelers agree to the adjustment/replacement.

PRICE & DESCRIPTION ERRORS

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. If we cancel an order we will not charge the customer's credit card or we will refund the credit card.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Robert Laurence Jewelers will be the final arbiter of discrepancies in the online shopping or catalog.

You should know

We have been a brick and mortar store since 1957. There may be time when an item is sold in our store and still listed on the web. If we are unable to ship your item within three business days we will contact you and offer you a refund or delayed shipping of your item.

DELAYED SHIPPING = Item is out of stock. If we can not ship to you within 7 business days we will contact you. You may receive a refund or except delayed shipping.

Only a small amount of our jewelry is listed on the web.

(g) = approximate gram weight of item.

DISCLOSURES

ctw = carat total weight. 
Ptw = points (100 points = 1 carat) total weight.

Diamonds weights by fractions range as follows: 1/10 ct = .09-.12  1/7 ct = .14-.17  1/5 ct = .18-.21  1/4 ct = .22-.28  1/3 ct = .29-.34  3/8 ct = .35-.44  1/2 ct = .45-.57  5/8 ct = .58-.69  3/4 ct = .70-.79  1 ct = .95-1.05  1 1/4 ct = 1.20-1.39  1 1/2 ct = 1.40-1.60  1 3/4 ct = 1.61-1.89  2 ct =1.90-2.15 

When purchasing diamond jewelry from (except estate/previously owned from the public) our suppliers or providing diamonds for special orders or replacement we require that are suppliers guarantee to us that the diamonds our from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. 

Natural colored gemstones may have been enhanced using traditionally accepted methods.